FAQs

 

HOW DO YOUR SHIRTS FIT?

The majority of items on our website are unisex and run true to size. Women can order their usual size for a relaxed fit, or size down one if a more fitted look is desired. Men should order their usual size. A handful of items are available in women’s sizing. This information will be located in the description. Any item labeled as “women’s” or “fitted” will have a snug fit and tends to run small. Most women prefer to size up in our fitted styles.

HOW ARE YOUR SHIRTS PRINTED?

We use direct to garment printing technology and eco-friendly, water based inks. These environmentally friendly inks are soft, breathable and may smell slightly of vinegar, but will disappear after washing. A small selection of items on our site are screen printed. Our hats are embroidered or screen printed.

CARE AND MAINTENANCE 

To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. Do not tumble dry. If tumble dry anyway do it on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.

Since all of our products are mostly of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

WHAT IF SOMETHING I ORDERED IS OUT OF STOCK?

If something in your order is out of stock or discontinued by the manufacturer, you will be notified via email. You will have the option to cancel your order for a full refund or you may select a replacement piece from something that is available. If we do not receive a response after 7 days, your order will be cancelled and refunded and we will send you another email letting you know.

CAN I GET ONE OF YOUR DESIGNS ON THE HOODIES THAT DOESN’T HAS IT?

Yes, we can print our designs on hoodies and other our products, that doesn’t has it on already. Contact us on Instagram or email us uncutidentity@gmail.com for more info.

WHY IS MY CARD GETTING DECLINED?

Cards can be declined for a number of reasons.

1. Banks have automated systems set up to determine whether or not to accept a charge. These systems review customer spending habits, the card balance and other information such as CVV and expirary date of the card used.

As these signals change consistently, a card that was used in the past can absolutely be declined in the future. Even if the card information is correct including the CVV and if you placed a successful order in the past with the same card, a future charge can still be declined due to their bank's fraud systems.

2. Is it a debit card? Some debit cards require a PIN to be entered. If your trying to use one of these cards, you will need to use another card to make the purchase.

3. Does it have cross-border restrictions? Some cards have restrictions on cross-border usage. If the card was issued in a country other than where your business is located, this could be the problem. In this case, you should contact your bank to see if you have this restriction, and if so, if it can be removed.

it's best for you to contact your bank directly to determine why your card was declined!

Please note that the time frame varies on how busy we are. Some orders may take longer to complete as we only have one person creating all items.