Return Policy
Contact us at uncutidentity@gmail.com for any issues and we’ll help to resolve them!
- No refunds, returns or exchanges. Once ordered you are locked into your purchase. All sales are final.
- Pre orders cannot be refunded due to our all sales are final policy, if you made a pre order you will receive your order GUARANTEED! Please be patient.
Danaged items:
We only replace items if they are defective or damaged.
Send us an email at uncutidentity@gmail.com with all the information and photos of the issue. Exchanges are accepted for items in stock only.
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date.
If 7 days have gone by since your purchase,
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
When exchanging an item it must not be worn, washed, damaged, or altered in any way. Do not ship any merchandise back without getting confirmation from us and the correct return address.
We do NOT accept returns or exchanges on custom made trainers and accessories as they are made on request on each order so please ensure that the sizes, designs and styles are correct.
Reasons for Returns
- Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
- Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
- We advise to contact us at uncutidentity@gmail.com before returning any products. We do not refund orders for buyer’s remorse, and size exchanges.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at uncutidentity@gmail.com.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Custom shoes:
- No refunds, returns or exchanges. Once ordered you are locked into your purchase.
- Please be sure of your size before purchasing. If you are not sure what size you are please go to the shopping center to try on the shoes. There are no refunds returns or exchanges.